FAQ Home - Shipping and delivery

Shipping and delivery

Which shipping partner is delivering to me and what are the delivery options?

Lounge delivers UK orders to you via Evri. The deliveries take place from Monday to Saturday. Our standard packaging and handling costs are £3.90. Feel ...Read more

How long does delivery take?

You order the items you like. Then, once the sale has ended, we request these items from our suppliers. After they've arrived at our ...Read more

Where is my parcel?

We'll send you an email once your order leaves our warehouse and has been handed over to our shipping provider. This email contains the ...Read more

How much are the packaging & handling costs at Lounge?

Lounge by Zalando's standard packaging and handling costs are £3.90. Feel free to combine items from different offers in one order. All return shipping ...Read more

Where does Lounge by Zalando ship to?

We will only deliver to the UK if you're registered in the United Kingdom. If you want your order delivered to another country, you ...Read more

Is there a shortened delivery time option available for my order?

We sadly can’t offer a shortened delivery option for all items on our website. This delivery option is only available for selected sales. Please ...Read more

What happens if I'm not at home at the time of delivery?

Not at home? No problem! Your Evri courier will always make three attempts to deliver your parcel. After three unsuccessful delivery attempts, your parcel ...Read more

How should I proceed if I receive a damaged parcel?

If your package has arrived damaged, please send us a brief description of the damage and 3 to 5 photos clearly showing the damaged ...Read more

Can individual items from an order be shipped separately?

Due to bookkeeping and logistic reasons, we, unfortunately, cannot ship items separately after your order's been confirmed. You've placed an order, changed your mind ...Read more

Delivery to an Evri ParcelShop

Need to get your order at home? You can now choose delivery to your nearest Evri ParcelShop. Parcels delivered to a ParcelShop can be ...Read more

Is it possible to change the delivery address for an order that has already been placed?

Once you've finalised and confirmed your order, we won't be able to make changes to it – this includes delivery options, your delivery address, ...Read more

Is it possible to combine two or more orders for shipping?

Due to technical reasons, we cannot manually combine several orders. If you place a second order shortly after placing the first one, our system ...Read more

Customer Service

Payment Methods

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  • payment_amex
  • payment_verified_by_visa
  • payment_mastercard_secure
  • payment_amex_safe_key

Shipping and delivery partner

  • shipping_evri_uk

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.