FAQ Home - Vouchers


How can I receive a Lounge by Zalando voucher?

Vouchers for our campaigns are sent out periodically through our newsletter. If you already are a registered member, you can subscribe to the newsletter by ...Read more

How can I redeem a voucher code?

Redeeming a voucher code is easy! Enter the code into the provided field and select ‘Redeem’ when placing your order. The amount of the ...Read more

What should I do if my voucher isn't accepted?

We recommend that you copy and paste the voucher code to avoid typos. If your voucher still does not work, the following questions ...Read more

Do Lounge by Zalando vouchers have an expiration date?

All Lounge by Zalando vouchers are only valid for a limited time. Depending on the voucher, the expiration date may vary. Please check the ...Read more

Can I redeem a Zalando voucher code at Lounge by Zalando?

Lounge by Zalando and Zalando are in the same group but independent of each other and operate on different platforms. It is, therefore, not ...Read more

I forgot to enter my voucher code during the order process. Is it possible to redeem a voucher after I have placed an order?

A voucher can only be redeemed before completing your order. For technical reasons, we, unfortunately, will not be able to process a voucher once ...Read more

Is it possible to combine vouchers?

Unfortunately, it is not possible to combine vouchers together. Only one voucher can be redeemed per order. ...Read more

Do I get my voucher back if I decide to cancel/return an order?

We can neither resend nor refund the vouchers you get via our newsletter and push notifications if you return items. This applies to both ...Read more

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.