Which payment methods can I use when ordering from Lounge by Zalando?
We accept the following payment methods: credit card (Visa, Mastercard, American Express), PayPal and Apple Pay. ...Read more
How can I change my preferred method of payment?
You can change your preferred payment method during checkout by clicking on 'Step 2 – Payment'. In this step, you can add or remove ...Read more
Where can I find a copy of my invoice?
You can find a copy of your invoice under 'Orders & Returns' in your customer account. Select the order number and click on the ...Read more
Is paying online safe and secure?
Of course! At Lounge, we use 128-bit SSL security encryption during your payment process to protect your data. Thanks to SSL security encryption, we ...Read more
Why is my preferred payment method not available?
We’re sorry if your preferred payment method isn’t available. In some cases, the availability of payment methods can be limited. For instance, if the ...Read more
Paying with Credit Card
Which cards do you accept? Mastercard Visa American Express Please note: If you return an item you will be refunded to the original payment ...Read more
Paying with prepayment
Can I pay using the prepayment method? We only offer prepayment if no other payment method is available. An automated verification process determines which ...Read more
Paying with PayPal
When will I be charged? Your PayPal account will be charged within a few minutes after you've confirmed your order. Will I receive a ...Read more
Paying with Apple Pay
Paying with Apple Pay is quick, easy, and secure. The steps may be different depending on the device and browser you are using. Using ...Read more