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If you return an item you will be refunded to the original payment method.
If your order is cancelled you might still see the pre-authorisation amount on your credit card statement. Depending on your bank, this may take up to 30 days to be released.
Our checkout process uses 3DS Authentication (Visa Secure, Mastercard Identity Check and American Express SafeKey). These services further protect your card account against unauthorised use when you shop with us. Please get in touch with your card issuer directly if you need more detailed information or encounter a problem with the authentication process. Sadly we have no control over the payment authentication process, meaning we cannot assist with any authentication inquiries.
Use our contact form to send us a message. It may take a day or two before you receive a reply.