Can I return more than one order in the same parcel?
Yes, if you want to return items from different orders, you can send them in one single parcel. In the online return flow, select ...Read more
How do I return items?
You can return any item sent by Lounge by Zalando in its original condition within 30 days of delivery. Here's how to return an ...Read more
Will I be notified once you've received my returned items?
Absolutely! As soon as the items you've returned arrive and are processed at our warehouse, we'll send you an email confirming the receipt of ...Read more
How much time do I have to make a return?
If you want to return one or more items, you've got 31 days to do so. This 31-day period starts once your order has ...Read more
When will I receive my refund?
We will refund your money as soon as we have booked and checked your return at our logistics centre. This can take 10 working ...Read more
Do I have to pay shipping costs in order to return one or more items?
No, we cover the return shipping costs. Just register your return online in your account to get a QR code or print a return ...Read more
What should I do if I don't have a printer to print out a return label?
Don’t worry, you can easily return your order without a printer. Simply create the return online in your account to get a return code. ...Read more