How do I return items?

You can return any item sent by Lounge by Zalando in its original condition within 30 days of delivery.

Here's how to return an item:

1. Log in to your account and go to 'Orders & Returns'.

2. Select the order and the items you want to return, and tell us the reason why.

3. Choose your return method. You can download and print a return label (PDF) or generate a QR code by selecting “Use your phone”.

4. Pack your items in their original packaging. Make sure to remove or cross out the old shipping label from the parcel. 

5. Seal the parcel and attach the label, or just show your return code when you take it to the nearest DPD point or locker. If you have generated a QR code, DPD will scan the code on your phone and print a return label for you. Just remember that the carrier won’t give you any physical proof of return; you will need to use your tracking number to monitor your return shipment.

You’ll receive your refund as soon as your parcel reaches our logistics centre. This usually takes around 48 hours, though in rare cases, it can take up to 10 days. 

We always issue refunds using the same payment method you used for your order. Depending on your bank and the payment method you selected, it may take a few extra days for the funds to appear in your account.

Can I return more than one order in the same parcel?

Yes, if you want to return items from different orders, you can send them in one single parcel. In the online return flow, select all the items you wish to return together. Pack them in one box and use just one of the generated return QR codes or return labels. 

If an order was delivered in several packages, you could also return all items in one package.

Please make sure to return Zalando and Lounge by Zalando orders separately.