Lounge by Zalando is an online outlet which offers its shoppers exclusive access to a selection of over 2000 fashion and lifestyle brands at ...Read more
How do the promotions work?
We offer 10 to 12 new promotions daily. On weekdays, these will go online at 7am, and on the weekend at 8am. Once online, ...Read more
How do I become a Lounge by Zalando member?
Sign up on our website – it's free and non-binding. If you're already a Zalando customer, you can also log in using your ...Read more
What is the difference between Zalando and Lounge by Zalando?
Zalando and Lounge by Zalando are based on two different business models. Zalando offers a fixed assortment of products with a seasonal focus. While ...Read more
Can I purchase items on Lounge by Zalando without an account?
Our daily offers are only available to registered customers. Sign up for free and gain access to fashion, footwear, jewellery plus much more with ...Read more
Lounge by Zalando App
Find out all the latest offers at our shopping club on the go by downloading the Lounge app. Available for iOS or Android, no ...Read more
How can I contact Lounge by Zalando?
If you'd like to talk to us in person, we're happy to help. You can reach us Monday through Friday between 8 a.m. and ...Read more
How can I find out when my favourite brand will be available?
Stay stylishly in the know with our newsletter. Whether once a day or once a week – you decide how often the newsletter lands ...Read more
How can I find my size?
Once you've found an item you like, pick a size and add it to your bag.
If you're unsure whether the size you picked will ...Read more
Why is there a time limit for completing a transaction?
Our offers are limited in both time and stock. But we want to give all Lounge by Zalando customers a chance to secure our ...Read more
How can I be sure your products are authentic?
All products we sell are originals. We acquire them from reputable suppliers who provide the highest quality of products. We do not sell fake, ...Read more
How is it possible to offer such large discounts on brand name products?
We save on high logistics and inventory costs because we order the goods once our promotions have ended.
By cutting out the middleman, we ...Read more
Update your app: we've made changes!
Update your app now to get more control over your data and full feature support, such as updates on your orders and favourite deals ...Read more
Are there any fees associated with membership to Lounge by Zalando?
No. Your Lounge by Zalando membership is completely free of charge and non-binding. We do not require you to spend a certain amount each ...Read more
What does ‘compared to the recommended retail price (RRP)’ mean?
The recommended retail price (RRP) refers to the price that the manufacturer suggests that the retailer should sell an item for. It’s thanks to ...Read more
Introducing: Lounge by Zalando
It's finally here! New design, new app, new Lounge by Zalando. We're bolder, more playful and more inclusive than before and we love it. ...Read more