Paying with prepayment

    Can I pay using the prepayment method?

    We only offer prepayment if no other payment method is available. An automated verification process determines which payment methods we can provide you with. Unfortunately, this means that we can't influence whether we'll be able to offer you other payment methods apart from prepayment. But you will still be able to choose different payment options.

    How do I pay by prepayment?

    After placing your order, we'll send you a confirmation email with all the necessary details about your order and the information you need to complete the bank transfer.

    The items you've ordered will be reserved for you for 7 days. We'll start processing your order as soon as we receive your payment. Depending on your bank, this transaction may take 2-4 working days. Please enter your order number in the reference field and pay for each order separately so that we can process your order(s) correctly.

    Bank account details
    Payee: Zalando Payments GmbH
    IBAN: GB17 DEUT 4050 8112 3740 01
    Account number: 12374001
    Sort code: 40-50-81
    Bank: Deutsche Bank AG

    Back to all payment methods.

    Can't find the answer you are looking for? Contact us directly

    Send us a message

    Use our contact form to send us a message. It may take a day or two before you receive a reply.

    Send a message