Where is my parcel?

We'll send you an email once your order leaves our warehouse and has been handed over to our shipping provider. This email contains the Evri tracking link. You can check your parcel's delivery status at any given time using this link. We send your order via a Digital signature service. This ensures it is delivered directly to you, someone in your household, or a neighbour if you are unavailable.

Please mind that it can take up to 2-3 working days before the tracking link becomes active.

Can I still change the delivery option or date?

Yes! Once your order has been shipped, you can redirect it to a preferred neighbour or pick-up point via the Evri tracking link. In addition, if the carrier does not find you at home, you can use the tracking link to see whether your package was left with a neighbour or brought to a pickup point.

My order should have been delivered already!

Please check the tracking to see if the package has been left with a neighbour. If not, and the shipping status has not changed for 5 days, please contact us.