FAQ Home - Returns and refunds

Returns and refunds

Can I return more than one order in the same parcel?

Should you wish to return items from several orders, you are welcome to send them back to us in one package. Put all completed ...Read more

How do I return items?

You can return items in their original condition within 31 days after delivery. The return label is available for you in your account during ...Read more

Will I be notified once you've received my returned items?

Absolutely! As soon as the items you've returned arrive and are processed at our warehouse, we'll send you an email confirming the receipt of ...Read more

How much time do I have to make a return?

If you want to return one or more items, you've got 31 days to do so. This 31-day period starts once your order has ...Read more

When will I receive my refund?

We will refund your money as soon as we have booked and checked your return at our logistics centre. This can take 10 working ...Read more

How should I proceed if I want my return collected from home?

If you wish to have your return collected from your home, a pickup service can be arranged. Contact our customer service team by phone ...Read more

Do I have to pay shipping costs in order to return one or more items?

We cover your return costs. Please print out the return note and stick the return label onto your parcel.  You'll find the return note ...Read more

What should I do if I don't have a printer to print out a return label?

If you do not have a printer, you can go to the "Orders and Returns" section in your customer account. Then choose the option ...Read more

What should I do if my parcel wasn't collected on the arranged date?

Your return collection will be arranged for a date one week from the day of your request. If your parcel is not collected as ...Read more

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