How Lounge by Zalando works
Returns and refunds
Shipping and delivery
Your personal information
Which payment methods can I use when ordering from Lounge by Zalando?
We accept the following payment methods: credit card (Visa, MasterCard, American Express) and PayPal. ...
How can I change my preferred method of payment?
You can change your preferred payment method during checkout by clicking on 'Step 2 – Payment'. In this step, you can add or remove ...
Where can I find a copy of my invoice?
You can find a copy of your invoice under 'Orders & Returns' in your customer account. Select the order number and click on the ...
Is paying online safe and secure?
Of course! At Lounge, we use 128-bit SSL security encryption during your payment process to protect your data. Thanks to SSL security encryption, we ...
Why is my preferred payment method not available?
We’re sorry if your preferred payment method isn’t available. In some cases, the availability of payment methods can be limited. For instance, if the ...
Paying with Credit Card
Which cards do you accept? We accept MasterCard, Visa and American Express. When will my card be charged? Your credit card will only be charged once your ...
Paying with prepayment
Can I pay using the prepayment method? We only offer prepayment if no other payment method is available. An automated verification process determines which ...
Paying with PayPal
When will I be charged? Your PayPal account will be charged within a few minutes after you've confirmed your order. Will I receive a ...
Payment via credit card with 3D Secure
European regulations are changing to make online credit card payments more secure for you. How exactly? You may be asked to authenticate your payment ...