FAQ Home - Payment


Which payment methods can I use when ordering from Lounge by Zalando?

We accept the following payment methods: credit card (Visa, MasterCard, American Express) and PayPal. ...Read more

How can I change my preferred method of payment?

You can change your preferred payment method during checkout by clicking on 'Step 2 – Payment'. In this step, you can add or remove ...Read more

Where can I find a copy of my invoice?

You can find a copy of your invoice under 'Orders & Returns' in your customer account. Select the order number and click on the ...Read more

Is paying online safe and secure?

Of course! At Lounge, we use 128-bit SSL security encryption during your payment process to protect your data. Thanks to SSL security encryption, we ...Read more

Why is my preferred payment method not available?

We’re sorry if your preferred payment method isn’t available. In some cases, the availability of payment methods can be limited. For instance, if the ...Read more

Paying with Credit Card

Which cards do you accept? We accept MasterCard, Visa and American Express. When will my card be charged? Your credit card will only be charged once your ...Read more

Paying with prepayment

Can I pay using the prepayment method? We only offer prepayment if no other payment method is available. An automated verification process determines which ...Read more

Paying with PayPal

When will I be charged? Your PayPal account will be charged within a few minutes after you've confirmed your order. Will I receive a ...Read more

Payment via credit card with 3D Secure

European regulations are changing to make online credit card payments more secure for you. How exactly? You may be asked to authenticate your payment ...Read more

Customer Service

Payment Methods

  • payment_paypal
  • payment_mastercard
  • payment_visa
  • payment_amex
  • payment_verified_by_visa
  • payment_mastercard_secure
  • payment_amex_safe_key

Shipping and delivery partner

  • shipping_evri_uk

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Lounge by Zalando Apps

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.