How can I delete my account?

How can I delete my account?

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In order to delete your account, we’ll need to verify the following:

  • All payments and refunds are settled

  • All gift card balances or credits have been used completely

  • All orders have been delivered successfully

Make sure you save important order details (such as warranty information) before deleting your account. You can always contact us for help in the future, but we won’t have access to this information and will need you to provide it. Any previous communication with Customer Care will also be deleted. If you have a Zalando account, it will be closed too.

Deleting your account because you can’t reset your email address or have another issue? Try visiting our Help & FAQ section first.


You’ll be redirected to Zalando website

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.