Do I have to pay shipping costs in order to return one or more items?

Do I have to pay shipping costs in order to return one or more items?

We cover your return costs. Please print out the return note and stick the return label onto your parcel. 

You'll find the return note in the 'Orders & Returns' section of your account.

Then drop your parcel off at your local Evri shop. There, it will be scanned and returned to us free of charge.

For more information on how to return your order please click here.

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.