FAQ Home - How Lounge by Zalando works

How Lounge by Zalando works

What is Lounge by Zalando?

Lounge by Zalando is an online outlet which offers its shoppers exclusive access to a selection of over 2000 fashion and lifestyle brands at ...Read more

How do the promotions work?

We offer 10 to 12 new promotions daily. On weekdays, these will go online at 7am, and on the weekend at 8am. Once online, ...Read more

How do I become a Lounge by Zalando member?

Sign up on our website – it's free and non-binding. If you're already a Zalando customer, you can also log in using your ...Read more

What is the difference between Zalando and Lounge by Zalando?

Zalando and Lounge by Zalando are based on two different business models. Zalando offers a fixed assortment of products with a seasonal focus. While ...Read more

Can I purchase items on Lounge by Zalando without an account?

Our daily offers are only available to registered customers. Sign up for free and gain access to fashion, footwear, jewellery plus much more with ...Read more

Lounge by Zalando App

Find out all the latest offers at our shopping club on the go by downloading the Lounge app. Available for iOS or Android, no ...Read more

How can I contact Lounge by Zalando?

If you'd like to talk to us in person, we're happy to help.  You can reach us Monday through Friday between 8 a.m. and ...Read more

How can I find out when my favourite brand will be available?

Stay stylishly in the know with our newsletter. Whether once a day or once a week – you decide how often the newsletter lands ...Read more

How can I find my size?

Once you've found an item you like, pick a size and add it to your bag. If you're unsure whether the size you picked will ...Read more

Why is there a time limit for completing a transaction?

Our offers are limited in both time and stock. But we want to give all Lounge by Zalando customers a chance to secure our ...Read more

How can I be sure your products are authentic?

All products we sell are originals. We acquire them from reputable suppliers who provide the highest quality of products. We do not sell fake, ...Read more

How is it possible to offer such large discounts on brand name products?

We save on high logistics and inventory costs because we order the goods once our promotions have ended. By cutting out the middleman, we ...Read more

Update your app: we've made changes!

Update your app now to get more control over your data and full feature support, such as updates on your orders and favourite deals ...Read more

Are there any fees associated with membership to Lounge by Zalando?

No. Your Lounge by Zalando membership is completely free of charge and non-binding. We do not require you to spend a certain amount each ...Read more

What does ‘compared to the recommended retail price (RRP)’ mean?

The recommended retail price (RRP) refers to the price that the manufacturer suggests that the retailer should sell an item for. It’s thanks to ...Read more

Introducing: Lounge by Zalando

It's finally here! New design, new app, new Lounge by Zalando. We're bolder, more playful and more inclusive than before and we love it. But ...Read more

Customer Service

Payment Methods

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Shipping and delivery partner

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Lounge by Zalando Apps

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.