Our account protection measures

Our account protection measures

Why am I asked to verify my account with a code or to log in again?

We know that security and protection is important to our customers. We therefore continuously improve our security measures. Our website is equipped with protection mechanisms that ensure that any data you provide is secure and cannot be accessed by unauthorised parties. We monitor account activity for suspicious behaviour and will alert you if we detect anything out of the ordinary.

What does it mean that my email/password is on a list of public data breaches?

If we notified you that your registration or login data is on a list of public data breaches, this means that the email/password you entered has been leaked on websites outside of Zalando. In this case, we strongly advise that you change your password on all websites where you use the same set of username and password as a precautionary measure.

How can I better protect my account?

The easiest way to protect your account is by choosing a strong password. Here are a few recommendations:

  • Make it long. Using long passwords is critical to password strength. An 8-character password will take anywhere from a few minutes to a few weeks to crack while a 16-character password will take a minimum of 34.000 years to crack.

  • Use lower and upper case letters, numbers, and special characters. The password “howstrong” would take a few minutes to crack while it would take a few days for attackers to crack the password “H0wStr0!g”

  • Do not reuse passwords. Reusing the same password for multiple accounts is dangerous as it makes you vulnerable to credential stuffing attacks, which take leaked credentials from one site/service and use them on other sites/services. It's as if you had multiple houses and used the same lock and key for all of them.

  • Make your passwords random. Do not include words related to your personal information in your passwords as it would give an advantage to attackers.

  • Use a password manager. A password manager is an application that helps you create, store, and manage unique passwords. It is the easiest and most secure way to accomplish this.

What should I do if I see unauthorised activity in my account?

If you see an indication that your account was misused, please contact our Customer Care so that we can deactivate the account and prevent further misusage. Our Specialists will advise you on further steps.

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