What should I do if my voucher isn't accepted?

What should I do if my voucher isn't accepted?

We recommend that you copy and paste the voucher code to avoid typos.

If your voucher still does not work, the following questions can help you find the problem:

  1. Have you deleted any spaces left before or after the voucher code?

  2. Is the voucher still valid?

  3. Does the voucher require a minimum order value?

  4. Are you sure you haven't used the voucher on another order?

  5. Is the voucher meant for a specific brand/campaign?

  6. Is the voucher valid for Zalando or Lounge by Zalando?

Can't find the answer you are looking for? Contact us directly
Send us a messageUse our contact form to send us a message. It may take a day or two before you receive a reply.
Send a message

Customer Service

Payment Methods

  • payment_paypal
  • payment_mastercard
  • payment_visa
  • payment_amex
  • payment_verified_by_visa
  • payment_mastercard_secure
  • payment_amex_safe_key

Shipping and delivery partner

  • shipping_evri_uk

You can also find us on

  • Facebook
  • Instagram

Lounge by Zalando Apps

  • App Store GB
  • Google Play GB

*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.