What happens if I'm not at home at the time of delivery?

What happens if I'm not at home at the time of delivery?

Not at home? No problem! Your Evri courier will always make three attempts to deliver your parcel.

After three unsuccessful delivery attempts, your parcel will be marked as 'Return to Sender', and you’ll be reimbursed as soon as your order arrives back at our logistics centre.

Evri operates from 8am to 8pm from Monday to Friday and from 8am to 5pm on Saturdays. When you confirm your delivery address, please keep in mind that we do not influence over the exact delivery times of your order.

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.