How should I proceed if I want my return collected from home?

How should I proceed if I want my return collected from home?

If you wish to have your return collected from your home, a pickup service can be arranged. Contact our customer service team by phone or email to let us know your request.

Before collecting the parcel, you will need to stick the printed-out merchandise return form onto your package. You can find this in your online account under 'Account / Orders & Returns'. At the time of collection, the courier will bring all additional documentation to complete the pickup service.

Please keep in mind that all collections will be arranged for a date at least one week from the day we receive your request. Evri will pick up your parcel between 8am – 6pm on the collection date.

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.