Why is my preferred payment method not available?

Why is my preferred payment method not available?

We’re sorry if your preferred payment method isn’t available.

In some cases, the availability of payment methods can be limited. For instance, if the delivery address and billing address do not match because of typos or need to be completed, changes of address, family name or if you chose a Pickup Point or Locker for your delivery or if this is your first order with Lounge by Zalando.

Please understand that we also consider that some payment methods may involve higher costs or risks. Like other platforms and shops, we use independent credit bureaus in order to have secure transactions and we reserve the right not to offer a certain payment method for a specific order (you can find more details in our Terms & Conditions).

Our customer service team has no way of changing the payment methods offered to you at checkout and to keep your data private, we are unable to find out exactly why a payment method is not being offered.

If your favourite payment method is unavailable, we kindly ask you to choose another available payment method by clicking on the pencil icon in the confirmation overview.

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Payment Methods

  • payment_paypal
  • payment_mastercard
  • payment_visa
  • payment_amex
  • payment_verified_by_visa
  • payment_mastercard_secure
  • payment_amex_safe_key

Shipping and delivery partner

  • shipping_evri_uk

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.