Payment via credit card with 3D Secure

Payment via credit card with 3D Secure

European regulations are changing to make online credit card payments more secure for you. How exactly? You may be asked to authenticate your payment through a 3D secure process. This will be branded according to the type of card you’re paying with, for example, Visa Secure, Mastercard Identity Check or American Express SafeKey.

Banks are currently in the implementation process and we took steps on our side to adapt to the changes.

What are the benefits of 3D Secure?

3D secure protects your credit card details even more effectively against fraud. Confirming your identity twice, you will verify that you are the one using your credit card, and not someone else. Furthermore, if someone steals your phone, computer or credit card, they will not be able to use them to make an online payment. To confirm the payment, the thief would an extra security token, like your PIN or fingerprint. Please find further details on the website of the European Central Bank.

So, what exactly does this mean for you?

If your preferred payment method is credit card, we recommend to register your card for 2-factor authentication (3D Secure). Most banks usually provide a way to enrol your card online, so check your bank's website for more information. If you still need to register your card and your payment didn't go through, you can change your payment method or complete the purchase with a different card.

If you have previously registered for 3D Secure or used this feature, you will not need to register again. However, your bank may have defined a new process to improve your payment experience. Some banks have designed a new smartphone application specifically for this purpose. Please get in touch with your bank for more information.

Can't find the answer you are looking for? Contact us directly
Send us a messageUse our contact form to send us a message. It may take a day or two before you receive a reply.
Send a message

Customer Service

Payment Methods

  • payment_paypal
  • payment_mastercard
  • payment_visa
  • payment_amex
  • payment_verified_by_visa
  • payment_mastercard_secure
  • payment_amex_safe_key

Shipping and delivery partner

  • shipping_evri_uk

You can also find us on

  • Facebook
  • Instagram

Lounge by Zalando Apps

  • App Store GB
  • Google Play GB

*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.