What is the warranty period for articles purchased at Lounge by Zalando?

What is the warranty period for articles purchased at Lounge by Zalando?

A two-year statutory warranty applies for all items you order from us. This two-year period starts on the day you receive your order.

Click here if anything is wrong with the item(s) you received.

Can't find the answer you are looking for? Contact us directly
Send us a messageUse our contact form to send us a message. It may take a day or two before you receive a reply.
Send a message

Customer Service

Payment Methods

  • payment_paypal
  • payment_mastercard
  • payment_visa
  • payment_amex
  • payment_verified_by_visa
  • payment_mastercard_secure
  • payment_amex_safe_key

Shipping and delivery partner

  • shipping_evri_uk

You can also find us on

  • Facebook
  • Instagram

Lounge by Zalando Apps

  • App Store GB
  • Google Play GB

*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.