I'm not satisfied with an ordered item and would like to submit a complaint. How should I proceed?

I'm not satisfied with an ordered item and would like to submit a complaint. How should I proceed?

We're very sorry if your item is damaged or defective. You can make a claim for the item by clicking the button below.

Please fill out the form with all of the information requested, so that we can process your claim as soon as possible.

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*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.