How do I cancel an order or an item?

How do I cancel an order or an item?

Have you ordered the wrong item or changed your mind? As long as your order has yet to be packed in our warehouse, you can cancel all items in your account. First, select the order and click on 'Cancel Articles':

Shipping Details

Subsequently, you can select the articles you want to cancel and the reason for the cancellation. For example, select all items if you wish to cancel the entire order. Then, confirm the cancellation.

Please note that in the event of a partial cancellation, the amount of the cancelled item(s) will be refunded as soon as the rest of your order is shipped from our warehouse.

Can't cancel your order? Then your order is already being processed in our warehouse, which means cancellation is no longer possible.

But you might like what you've ordered after all! If that's not the case, you can return the items you don't want to keep for free. Or you can refuse to accept the parcel.

Please note: once your order was cancelled, we can't retract the cancellation. You can only reorder items if the sale is still online and your preferred items are still available.

Can't find the answer you are looking for? Contact us directly
Send us a messageUse our contact form to send us a message. It may take a day or two before you receive a reply.
Send a message

Customer Service

Payment Methods

  • payment_paypal
  • payment_mastercard
  • payment_visa
  • payment_amex
  • payment_verified_by_visa
  • payment_mastercard_secure
  • payment_amex_safe_key

Shipping and delivery partner

  • shipping_evri_uk

You can also find us on

  • Facebook
  • Instagram

Lounge by Zalando Apps

  • App Store GB
  • Google Play GB

*Compared to the recommended retail price.¹ All prices include value added tax; packaging & handling costs not included ³ Required fields 4 Please regard the displayed non-£ amounts as a non-binding estimate of the current exchange rate and as a purely non-obligatory service from Lounge by Zalando. All orders will be billed in £, which may lead to a slight deviation of amount charged in your home currency, as this is determined by the exchange rate of your bank.