About us and these Terms and Conditions
About us, our agent and these terms and conditions
“Zalando SE (Public limited company) is a company registered in Germany with the district court of Charlottenburg, Berlin
under number HRB 158855 B with registered office at Tamara-Danz-Str. 1 , 10243 Berlin, Germany. If you have any comments
or suggestions, we would be pleased to receive them by emailing us at
firstname.lastname@example.org or, concerning Zalando Lounge Products,
email@example.com. Alternatively you may call us
on +44 20 3059 8139 or, concerning
Zalando Lounge Products 0800 206 10 12 – both telephone numbers are open to receive calls between 6am and 7pm on Monday to Friday.
These Terms and Conditions govern the supply by us of any Product ordered by you on Zalando or Zalando Lounge.
By ordering a Product, you agree to be legally bound by these Terms and Conditions.
In these Terms and Conditions:
a) “Account” means the account that you will need to register for on the site if you would like to submit an order on the site;
b) “Acknowledgement” means our acknowledgement of your order by email;
c) “Breach of Duty” has the meaning given to it in clause 9.9(b) of these terms and conditions;
d) “Business Day” means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in England;
e) “Confirmation of Order” means our email to you in which we accept your order in accordance with clause 4.10 below;
f) “Contract” means your order of a product or products in accordance with these terms and conditions which we accept in accordance with clause 4.10 below;
g) “Customer” means individual who places an order on the site;
h) “Liability” has the meaning given to it in clause 9.9(a) of these terms and conditions;
i) “Order” means the order submitted by you to the site to purchase a product from us;
j) “you” means the customer who places an order;
k) references to “clauses” are to clauses of these terms and conditions;
l) headings are for ease of reference only and shall not affect the interpretation or construction of the terms and conditions;
m) words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and
references to persons shall include an individual, company, corporation, firm or partnership;
n) references to “includes” or “including” or like words or expressions shall mean without limitation.
You can read our Terms and Conditions at any time on Zalando or Zalando Lounge. You may print out this document or save
the file on your computer using the ‘save’ function on your browser.
to open this document as a PDF file. To open this file, you will need a PDF reader, such as Adobe Reader,
available for free on www.adobe.com.
These terms and conditions are our copyrighted intellectual property. Use by third parties – even of extracts –
for the commercial purposes of offering goods and/or services is not permitted. Infringements may be subject to legal action.
The Customer’s Account
For you to be able to Order Products on Zalando or Zalando Lounge, you must have a registered Account. You only have
the right to register one (1) Account on
We reserve the right to delete duplicate Accounts and deny any Customers who do not comply with our Terms and Conditions
the right to use their Account. We may also edit or delete these Accounts as part of our virtual householder’s rights.
When you register an Account, you will be asked to state some personal details. If you do not state this information,
we will not register an Account and you will not be able to Order Products on Zalando or Zalando Lounge.
We will notify you by e-mail when your registration is completed.
We are not obliged to accept all registration requests or all Orders, even when placed by registered Customers nor are
we obliged to keep a consistent range of Products or keep any Products available permanently. This clause does not
affect Orders that have already been placed.
By registering on or placing an Order through Zalando or Zalando Lounge you warrant that:
a) you are at least 18 years old; and
b) you are resident in the United Kingdom.
You are responsible for assuring that all information you enter as part of the registration process is correct,
complete and up to date. Your personal data will be stored and processed by Zalando SE in the manner stated in
You will receive a confirmation email after registering online.
You are responsible for keeping your personal log-in information secure and confidential.
You are solely responsible for all information you enter into any accessible areas (e.g. blogs).
No entries may encroach upon third party rights. We are not obliged to save or publish your entries e.g. Product reviews.
You are to refrain from any disruption of the Websites and the use of any accessible information outside its intended
use on our platform. Any manipulation of our Websites with a view to fraudulently obtain money or any other advantage at
a disadvantage to Zalando SE, Zalando SE’s partners or any other users will result in legal action and a loss of access
to the Websites. Our Accounts, product range and stock levels are intended for Consumers.
These terms and conditions shall apply to all orders and contracts made or to be made by us for the sale and
supply of products. When you submit an order to us, give any delivery instruction or accept delivery of the products,
this shall in any event constitute your unqualified acceptance of these terms and conditions. Nothing in these terms
and conditions affects your statutory rights (including the right to insist that goods you buy from businesses must
correspond with their description, be fit for their purpose and be of satisfactory quality).
These terms and conditions shall prevail over any separate terms put forward by you. Any conditions that you submit,
propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally,
are expressly waived and excluded.
No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.
How a Contract is formed
When making an order, you must register for an account on the Websitess as detailed in clause 2, and you must
follow the instructions on the Websitess as to how to make your order and for making changes to your prospective
order before you submit it to the Websitess.
Irrespective of any previous price you have seen or heard, once you select a product that you wish to order,
you will then be shown or told (on the Websites) the charges you must pay
and any applicable delivery charges. All prices include VAT. We do not charge VAT on children’s clothing and footwear.
Unless otherwise stipulated on the site, all charges are in the currency then in force in the United Kingdom.
Subject to clause 4.12 below, this is the total that you will pay for receipt of the ordered product.
You shall pay for the product in full at the time of ordering by supplying us with your credit or debit card details
from a credit or debit card company acceptable to us or by Paypal, which we require in order to process your order.
Alternatively, you may pay by any method that we have said is acceptable to us, but in any event we shall not be bound
to supply before we have received cleared funds in full. Depending on the results of a credit check we reserve the right
not to offer certain forms of payment and to refer you to our other forms of payment.
If you are asked for details of a payment card, you must be fully entitled to use that card or account. The card or account
must have sufficient funds to cover the proposed payment to us. We will only accept payments from accounts within the United Kingdom.
You undertake that all details you provide to us for the purpose of purchasing the product from us will be correct, that
the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds
or credit facilities to cover the cost of the product. We reserve the right to obtain validation of your payment details
before providing you with the product.
When you submit an order to the site, you agree that you do so subject to these terms and conditions current at
the date you submit your order. You are responsible for reviewing the latest terms and conditions each time you submit your order.
You agree that you will receive invoices and credit notes exclusively in electronic form.
Your order remains valid as an offer until we issue our confirmation of order or, if earlier, when we
receive your notice revoking your Order.
We shall not be obliged to supply the product to you until we have accepted your order. Unless expressly stating
that we accept your order, an email, letter, fax or other Acknowledgement of your order by us is purely for
information purposes and does not constitute the confirmation of order. In that acknowledgement, we may give you
an order reference number and details of the product you have ordered. We may in our discretion refuse to accept
an order from you for any reason, including unavailability of supplies or we may offer you an alternative product
(in which case we may require you to re-submit your order first).
A contract shall be formed and we shall be legally bound to supply the product to you when we accept your order.
Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called a
“confirmation of order” stating that we are accepting your order. Our confirmation of order shall be deemed to come
into effect when it has been dispatched by us. Without affecting your obligation to pay us earlier, we may send an invoice
to you at any time after we have accepted your order. Until the time when we accept your order, we reserve the right
to refuse to process your order and you reserve the right to cancel your order. If we or you have cancelled your order
before we have accepted it, then we will promptly refund any payment already made by you or your credit or debit card
company to us for the order of the product.
If you discover that you have made a mistake with your order after you have submitted it to Zalando, please contact
or, if the order was submitted to Zalando Lounge, please contact
firstname.lastname@example.org immediately. However, we cannot guarantee
that we will be able to amend your order in accordance with your instructions.
We try very hard to ensure that the price given to you is accurate, but the price of your order will need to be validated
by us as part of our acceptance procedure. If the price for the order changes before we accept your order, we will contact
you and ask you to confirm that you wish to proceed at the amended price.
A contract will relate only to those products whose dispatch we have confirmed in the confirmation of order.
We will not be obliged to supply any other products which may have been part of your order until we have sent
a confirmation of order in relation to those products.
You may only submit to us or our agent or the site information which is accurate and
not misleading and you must keep it up to date and inform us of changes.
We offer payment by credit or debit card (VISA, Master Card, American Express) and Paypal.
However, we reserve the right to offer less than our full range of payment options.
Invoices, order breakdowns and vouchers shall be provided in electronic form only.
If you pay by card, your card will be charged on the date your Order is dispatched.
Cancellation by us
We may cancel a contract if the product is not available for any reason.
If this is the case, we will notify you and return any payment that you have made.
We will usually refund any money received from you, using the same method originally used by you to pay for the product.
We warrant that:
a) the product will be delivered undamaged in the quantities ordered; and
b) the product will conform with the manufacturer’s latest published instructions
as set out on the website or in our product material at the time of your order.
The product is intended to be used strictly in accordance with the manufacturer’s latest published instructions
as set out on the site or as on the product itself. It is your responsibility to ensure that you use
the product strictly in accordance with those instructions.
Before delivery, we may make minor adjustments to material, colour, weight, measurements,
design and other features to the extent that they are reasonable.
We try very hard to deliver products in excellent condition. However, if you tell us that the product
is faulty, you agree to keep the product in its current condition available for us (or our agent)
to inspect within a reasonable time.
In order to provide you with any remedies for a faulty product, we may need your assistance and
prompt provision of certain information regarding the product, including:
a) you specifying with reasonable detail the way in which it is alleged that the product is damaged or defective; and
b) you providing us with the delivery note number and such other information as we reasonably require.
If you would like us to repair, replace or provide a refund for the product where it did conform
to the applicable contract, and we find that the product has:
a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
After delivery by us, we may at our discretion decide not to repair, replace or refund you for the product
and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees
and costs and charge this to your credit or debit card, or the payment details that you provided to us
when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses,
liabilities, costs, damages, charges or expenses as a result.
b) been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
c) been dealt with or used contrary to our or the manufacturer’s instructions for the product; or
d) deteriorated through normal wear and tear,
Circumstances beyond our control
We shall not be liable to you for any breach, hindrance or delay in the performance of a contract attributable
to any cause beyond our reasonable control, including without limitation any act of God, actions of third parties
(including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities),
insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy,
arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen,
epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident,
mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical,
telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or
transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.
Either you or we may terminate a contract forthwith by written notice to the other in the event that the event
of force majeure lasts for a period of two business days or more, in which event neither you nor we shall be liable
to the other by reason of such termination (other than for the refund of a product already paid for by you and not delivered).
If we have contracted to provide identical or similar products to more than one customer and are prevented
from fully meeting our obligations to you by reason of an event of force majeure, we may decide at
our absolute discretion which contracts we will perform and to what extent.
Limitation of Liability
This clause 9 prevails over all other clauses and sets forth our entire Liability,
and your sole and exclusive remedies, for:
a) the performance, non-performance, purported performance or delay in performance
of these terms and conditions or a contract or the site (or any part of it or them); or
b) otherwise in relation to these terms and conditions or the entering into or
performance of these terms and conditions.
Nothing in these terms and conditions shall exclude or limit:
a) our Liability for (i) fraud; (ii) death or personal injury caused by our breach of duty; (iii)
any breach of the obligations implied by s.12 Sale of Goods Act 1979 or s.2 Supply of Goods and Services Act 1982;
or (iv) any other liability which cannot be excluded or limited by applicable law; or
b) your statutory rights as a consumer.
In performing any obligation under these terms and conditions, our only duty is to exercise reasonable care and skill.
Subject to clause 9.2:
a) we do not warrant and we exclude all liability in respect of the accuracy, completeness, fitness for purpose or
legality of any information accessed using the site; and we exclude all liability of any kind for the transmission or
the reception of or the failure to transmit or to receive any material of whatever nature; and
b) you should not rely on any information accessed using the site to make a purchasing decision – you should make
your own enquiries before forming your own opinion and taking any action based on any such information.
Save as provided in clauses 9.2, we do not accept and hereby exclude any liability for breach of duty
other than any such liability arising pursuant to the provisions of these terms and conditions.
Save as provided in clause 9.2, we shall have no liability for:
a) loss of revenue;
and such liability is excluded whether it is foreseeable, known, foreseen or otherwise. For the avoidance of doubt,
clauses 9.6(a) to 9.6(l) apply whether such losses are direct, indirect, consequential or otherwise.
b) loss of actual or anticipated profits;
c) loss of contracts;
d) loss of the use of money;
e) loss of anticipated savings;
f) loss of business;
g) loss of operation time;
h) loss of opportunity;
i) loss of goodwill;
j) loss of reputation;
k) loss of, damage to or corruption of data; or
l) any indirect or consequential loss;
Save as provided in clause 9.2:
our total liability under any contract shall in no circumstances exceed, in aggregate, a sum equal to the greater of:
i) £100; or ii) 110% of the value of the relevant contract under which the cause of action arises; and
b) our total liability to you or any third party shall not in any other circumstances exceed, in aggregate, a sum equal
to the greater of: i) £100; or ii) 110% of any aggregate amount paid by you to us in the 12 months preceding any cause
of action arising.
The limitation of liability under clause 9.7 has effect in relation both to any liability expressly provided
for under these terms and conditions and to any liability arising by reason of the invalidity or unenforceability
of any term of these terms and conditions.
- In these terms and conditions:
a) “Liability” means liability in or for breach of contract, breach of duty, misrepresentation, restitution or
any other cause of action whatsoever relating to or arising under or in connection with these terms and conditions,
including, without limitation, liability expressly provided for under these terms and conditions or arising by reason
of the invalidity or unenforceability of any term of these terms and conditions (and for the purposes of this definition,
all references to “these terms and conditions” shall be deemed to include any collateral contract); and
b) “Breach of duty” means the breach of any (i) obligation arising from the express or implied terms of a contract
to take reasonable care or exercise reasonable skill in the performance of the contract or (ii) common law duty to take
reasonable care or exercise reasonable skill (but not any stricter duty).
Default, Winding Up
a) are in breach of any of your obligations under a contract; or
b) give notice to any of your creditors that you have suspended or re about to suspend payment or if you shall be
unable to pay your debts within the meaning of Section 123 of the Insolvency Act 1986, or an order is made or a resolution
is passed for your winding-up or an administration order is made or an administrator is appointed to manage your affairs,
business and property or a receiver and/or manager or administrative receiver is appointed in respect of all or any of
your assets or undertaking or circumstances arise which entitle the court or a creditor to appoint a receiver and/or manager or
administrative receiver or administrator which entitle the court to make a winding-up or bankruptcy order or you take
or suffer any similar or analogous action in consequence of debt in any jurisdiction;
we may terminate the applicable contract immediately on giving notice in writing and retain any advance payment and
you shall indemnify us against all claims, losses, damages, liabilities, costs and expenses of whatsoever nature resulting
from any such termination and all sums due to us from you shall become immediately payable.
Termination of a contract shall be without prejudice to any accrued rights or remedies of either you or us.
Termination of a contract will not affect the coming into force or continuance in force of any provision which is expressly
or by implication intended to come into or continue in force on or after such termination.
Please see our
Any notice under a contract shall be in writing and may be served by personal delivery or by pre-paid or
recorded delivery letter or by email addressed to the relevant party at the address or email address
of the relevant party last known to the other.
Any notice given by post shall be deemed to have been served two business days after the same has been posted
if the recipient address is in the UK. Any notice given by email shall be deemed to have been served when
the email has been proved to be received by the recipient’s server. In proving such service it shall be sufficient
to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or
recorded delivery letter or dispatched or a delivery report received.
If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws
of any state or country in which these terms are intended to be effective, then to the extent and within
the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining
English law and jurisdiction
to it or them) shall be governed by and construed in accordance with English law. You submit to the exclusive jurisdiction
Amendment to the General Business terms and conditions
We reserve the right to amend these terms and conditions at any time. All amendments to these terms and
conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance
of the new terms and conditions.
Contractual Partners / Language
By placing an order for Zalando Products, you are entering into a Contract with Zalando SE, based in Berlin, Germany.
You can find an explanation on when the purchased product is a Zalando Product in the introduction of this Terms and Conditions.
For Zalando Products Section A and Section B apply.
When ordering a Zalando partner product, the contract partners are both the Zalando SE as well as the respective Zalando Partner.
You can find an explanation on when the purchased product is a Zalando Product in the introduction of this Terms and Conditions.
If it is a Zalando Partner Product, the name of the Zalando Partner will be notified as such on the product page.
For Zalando Partner Products Section A and Section B apply.
A link offering information about the respective Zalando Partner (name, address, legal information)
can be found on the respective product page.
The regulations found in these Terms and Conditions apply to the complete business relationship regarding the respective
Zalando Partner Product and in particular in relation to you and the respective Zalando partner.
All Contracts relating to Zalando Products and Zalando Partner Products offered on Zalando are to be conducted solely in English.
We aim to deliver the product to you at the place of delivery requested by you in your order.
We aim to deliver within the time indicated by us at the time of your order. We always aim to deliver within 3 – 5 working days
from the date of any order which we accept, but we cannot guarantee any firm delivery dates.
We shall aim to let you know, if we expect that we are unable to meet our estimated delivery date, but,
to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges
or expenses arising out of late delivery.
On delivery of the product, you may be required to sign for delivery. You agree to inspect the product
for any obvious faults, defects or damage before you sign for delivery. You need to keep the receipt
of the delivered product in case of future discussions with us about it.
We only ship within the United Kingdom. We do not ship to the Channel Islands.
It may take a few days extra for shipments to be delivered to remote post codes.
We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.
We offer express delivery for some orders. You will be able to see whether or not this service is available when placing your order.
For this service we charge £7.95. The order will be delivered within 2 working days.
If we do not deliver within the time specified, we will refund the express delivery costs.
All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach
of your obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach.
From the time when risk passes to you, we will not be liable for loss or destruction of the product.
You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.
You shall ensure that you are ready for safe receipt of the product without undue delay and
at any time reasonably specified by us.
If you are not available to take delivery or collection, we may leave a card giving you instructions
on either re-delivery or collection from the carrier.
If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not
(within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product
from the carrier, then we may (without affecting any other right or remedy available to us) do either
or both of the following:
a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
b) no longer make the product available for delivery or collection and notify you that we are
immediately cancelling the applicable contract, in which case we will refund to you or your credit
or debit card company as applicable any money already paid to us under the applicable contract,
less our reasonable administration charges (including for attempting to deliver and then returning the product,
and any storage fees as provided for in clause 2.11(a) above).
It is your responsibility to ensure that the products are sufficient and suitable for your purposes and
meet your individual requirements. We do not warrant that the products will meet your individual requirements.
You acknowledge that the products are standard and not made bespoke to fit
any particular requirements that you may have.
Information concerning the exercise of the right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier
and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform Zalando SE, Tamara-Danz-Str. 1, 10243 Berlin,
Telefax: +49 (0)30 2759 46 93 E-Mail: email@example.com of your decision to withdraw from this contract
by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning
your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you,
including the costs of delivery (with the exception of the supplementary costs resulting from your choice
of a type of delivery other than the least expensive type of standard delivery offered by us),
without undue delay and in any event not later than 14 days from the day on which we are informed
about your decision to withdraw from this contract. We will carry out such reimbursement using
the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise;
in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement
until we have received the goods back or you have supplied evidence of having sent back the goods,
whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later
than 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods if you use the provided return documents.
You are only liable for any diminished value of the goods resulting from the handling other than
what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
To Zalando SE, Tamara-Danz-Str. 1, 10243 Berlin, Telefax: +49 (0)30 2759 46 93, E-Mail: firstname.lastname@example.org:
I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale
of the following goods (1)/for the provision of the following service (1)
– Ordered on (1)/received on (1),
– Name of consumer(s),
– Address of consumer(s),
(1) Delete as appropriate.
Return address for Partner Products
In case you bought a Partner Product and withdrew from the contract, you have to send the good back to the Partner.
You can find information on the specific Partner, including the address, on the product page of the product
you bought and in the attachments of the order confirmation we sent you. The deadline is met if you send back
the goods before the period of 14 days has expired. We will bear the cost of returning the goods
if you use the provided return documents.
Cancellation by you where the product is not faulty within 100 days after delivery
Subject to the rest of this clause 5, irrespective of your other rights for faults with the product
and your right of withdrawal (cf. Section B Article 3),
you may cancel a contract and return any delivered product to us for any reason at all, if you are not
happy with it, provided that you have notified us in writing within 100 days of delivery of the product
that you wish to cancel the applicable contract and to return the product at our risk.
Moreover, you are only allowed to cancel this contract under this clause 4,
if you send the product back in its original packing, you only tried the product on
in a way comparable to trying it on in a usual store and the product is not damaged.
The notice must be sent in writing or in any other durable medium to:
Telefax: +49 (0)30 2759 46 93
Mail: Zalando SE
Your notice shall be deemed to have been given on the day on which it was sent.
Once you are in the possession of the goods you are under the duty to retain them and
take reasonable care of them. The product must be returned to us in its original condition.
We offer a free returns service via Hermes, our returns partner. Should you wish to return the goods directly to us
without using this service, please address your return to:
If you bought a Partner Product, you have to return the good to the Partner.
The address of the Partner can be found on the respective Product Page and in the attachment sent to you in your order confirmation.
To return an item using Hermes service please log into your customer account, click on ‘Return Item’
and follow the instructions shown on screen.
If you do not have a Hermes drop-off point in your area, please send an email to our customer service team at
email@example.com or call our free service helpline: +44 20 3059 8140 (lines open from Monday to Friday 6am-7pm – free
to call from any UK landline) for further instructions.
If you use this service you won’t have to pay postage and packaging for your return. Zalando will cover the shipping
If you cancel under this clause 5:
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as
possible and in any event within 30 days of your cancellation.
In the case of a product being purchased with gift vouchers, we reserve the right to refund any amounts due to you for
cancelled and returned products by crediting your account with the value of the order.
You may use promotional vouchers and gift vouchers as payment for products on the site. Specific details for promotional
vouchers are given in clause 4.7 and for gift vouchers in clause 4.8.
To redeem vouchers in your account or check an existing credit, please visit “My User Account” on the site.
We may email gift and promotional vouchers to you. Subject to Section A clause 9.2, we accept no liability for errors
in the email address of the voucher recipient.
If you have a gift or promotional voucher, that voucher can be used by someone other than you and you can assign
your rights to use that voucher.
In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a
gift voucher purchase or redemption of that voucher on the site, we are entitled to close your account and/or require a different means of payment.
We assume no liability for the loss, theft or illegibility of gift or promotional vouchers.
Conditions for the redemption of promotional vouchers
a) From time to time we may release promotional vouchers that may be used on the site, which we will send to you by email. Promotional
vouchers can only be
redeemed on the site. They cannot be used on our websites in other countries, such as www.zalando.nl or
b) Promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot
be used in conjunction with other promotional vouchers. Individual brands may be excluded from voucher promotions.
c) The credit of a promotional voucher cannot be used to pay for products from third parties other than us.
d) If you place an order for a product less than the value of the promotional voucher, no refund or residual
credit will be returned to you.
e) The credit of a promotional voucher does not accrue interest nor does it have a cash value.
f) If the credit of a promotional voucher is insufficient for the order you wish to make, you may make up the difference through payment.
g) In the case of products being purchased with a promotional voucher, we reserve the right to fund you
the original price of the product or products you keep, if – due to a cancellation –
the total value of the product or products you kept falls below the value of the promotional voucher.
Conditions for the redemption of gift vouchers
a) You may purchase gift vouchers for use on the Site by you or other customers. These gift vouchers will be sent
b) Gift vouchers can only be redeemed on the site. They cannot be used on our websites in other countries, such as
www.zalando.nl or www.zalando.de
c) Gift vouchers cannot be used to buy further gift vouchers. Gift vouchers may only be purchased through debit
or credit card or PayPal.
d) The credit of a gift voucher does not accrue interest nor does it have a cash value. Gift voucher can only be
redeemed before the end of the ordering process. A subsequent settlement is not possible.
e) An order for a gift voucher can be cancelled by contacting us on +44 20 3059 8140 at any time before the gift voucher
has been redeemed. A voucher is considered to have been redeemed if it is used as payment in placing an order.
f) If the credit of a gift voucher is insufficient for the order you wish to make, you may make up the difference
g) You may use as many gift vouchers as you wish in paying for an order, and gift vouchers may be used in conjunction
with one promotional voucher per order.
In the case of products being purchased with a promotional voucher, we reserve the right to fund you
the original price of the product or products you keep, if – due to a cancellation – the total value
of the product or products you kept falls below the value of the promotional voucher.
on which you may make use of our websites
which takes effect on the date on which you first use the Websites. If you do not agree with these terms
of use, you should cease using the Websites immediately.
The Websitess are operated by Zalando SE (“we”), a company registered in Germany with
the district court of Charlottenburg, Berlin under number HRB 158855 B whose registered office is
Tamara-Danz-Str. 1 , 10243 Berlin, Germany.
You are responsible for regularly reviewing information posted online to obtain timely notice of such changes.
You are responsible for all access to the Websites through your internet connection and
You shall not in any way use the Websites or submit to us or to the Websites or to any user
of the Websites anything which in any respect:
a) is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;
b) is fraudulent, criminal or unlawful;
c) is inaccurate or out-of-date;
d) may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory,
harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
e) impersonates any other person or body or misrepresents a relationship with any person or body;
f) may infringe or breach the copyright or any intellectual property rights
(including without limitation copyright, trade mark rights and broadcasting rights)
or privacy or other rights of us or any third party;
g) may be contrary to our interests;
h) is contrary to any specific rule or requirement that we stipulate on the Websites in relation
to a particular part of the Websites or the Websites generally; or
i) involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors,
back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended
to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system,
data or personal information.
You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence
to use any material which you submit to us or the Websites for the purpose of use on the Websites
or for generally marketing (by any means and in any media) our services. You agree that you waive your moral rights
to be identified as the author and we may modify your submission.
Commentary and other materials posted on the Websites are not intended to amount to advice on which reliance
should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed
on such materials by any visitor to the Websites, or by anyone who may be informed of any of its contents.
You agree to comply at all times with any instructions for use of the Websites which we make from time to time.
Availability of the Websites, security and accuracy
Whilst we endeavour to make the Websites available 24 hours a day, we cannot be liable if for any reason the Websites
is unavailable for any time or for any period. We make no warranty that your access to the Websites will be uninterrupted,
timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally
need to carry out repairs, maintenance or introduce new facilities and functions.
Access to the Websites may be suspended or withdrawn to or from you personally or all users temporarily or
permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of
any part of the Websites for any reason. If we impose restrictions on you personally, you must not attempt
to use the Websites under any other name or user.
We do not warrant that the Websites will be compatible with all hardware and software which you may use.
We shall not be liable for damage to, or viruses or other code that may affect, any computer equipment,
software, data or other property as a result of your access to or use of the Websites or your obtaining
any material from, or as a result of using, the Websites. We shall also not be liable for the actions of third parties.
We may change or update the Websites and anything described in it without notice to you.
Whilst we endeavour to ensure that information and materials on the Websites are correct,
no warranty or representation, express or implied, is given that they are complete, accurate,
up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept
any liability for any errors or omissions. This shall not affect any obligation which we may have
under any contract that we may have with you to provide you with services, including any obligation
that we may have under that contract to provide you with accurate information and advice, and which
we may do through a secure part of the Websites available to people who use the appropriate password.
The material contained on the Websites is provided for information purposes only and it shall not give
rise to any commitment or obligation by us. Any information on the Websites shall
not constitute any part of an offer or contract.
Registration for the Service
If you would like to submit an order to the Websites to purchase one of the products listed on the Websites,
you will need to register for an account on the Websites (“Account”) which you will be able to access
on the Websites through the “My User Account” part of the Websites. To register you need to supply us
with your name, postcode and email address and possibly some other personal information. See our
for more details about this.
Once you register with one of the Websites, you will be asked to create a username for, and allocate a password to,
your account. You must keep the password confidential and immediately notify us if any unauthorised third party
becomes aware of that password or if there is any unauthorised use of your email address or your account or
any breach of security known to you. You agree that any person to whom your user name or password is disclosed
is authorised to act as your agent for the purposes of using (and/or transacting via) your account.
Please note that you are entirely responsible if you do not maintain the confidentiality of your password.
You must be registered with a valid personal email address that you access regularly, so that, among other things,
administration emails can be sent to you. Any accounts which have been registered with someone else’s email address
or with temporary email addresses may be closed without notice. We may require you to validate accounts at registration
or if we believe you have been using an invalid email address.
We reserve the right to close your account if a non-UK user pretends to be a UK user, or disrupts the Websites in any way.
When you register for an account, and whenever you log on to your account thereafter, you have the option to sign up
to receive, and to opt out of receiving, information emails (such as newsletters, information on offers etc).
You are able to unsubscribe from such information emails at any time by logging in to your account.
Although we save the information relating to any order that you submit to the Websites to purchase one of the products
listed on the Websites, you will be unable to directly retrieve this information for security reasons.
You may access this information by logging in to your account. You will be able to view information relating
to your completed, open or recently dispatched orders and manage and save your address information,
any bank details and any newsletter to which you may have subscribed.
We accept liability for death or personal injury caused by our negligence, or for our fraudulent misrepresentation
or for any liability that we cannot exclude or limit at law.
To the extent possible by law and subject to paragraph 22 above, in all cases other than in respect of services
that we provide for a specific consumer (which shall be governed by its own contractual terms and terms of engagement),
to the extent permitted by law:
a) our total liability to you or any third party shall in no circumstances exceed, in aggregate,
a sum equal to the greater of: i) £100; or ii) 110% of any aggregate amount paid by you to us
in the 12 months preceding any cause of action arising; and
b) we shall not have any liability (whether in contract, tort, negligence, misrepresentation, restitution
or under any legal head of liability) in relation to your use or inability to use or delay in use of the Websites
or any material in it or accessible from it or from any action or decision taken as a result of using the Websites
or any such material for any: (a) indirect or consequential losses, damages, costs or expenses; (b) loss of actual
or anticipated profits; (c) loss of contracts; (d) loss of use of money; (e) loss of anticipated savings;
(f) loss of revenue; (g) loss of goodwill; (h) loss of reputation; (i) loss of business; (j) loss of operation time;
(k) loss of opportunity; or (l) loss of, damage to or corruption of, data; whether or not such losses
were reasonably foreseeable or we had been advised of the possibility of you incurring such losses.
For the avoidance of doubt, (b) to (l) apply whether such losses are direct, indirect, consequential or otherwise.
If you enter into a contract with us by submitting an order for a product through the Websites which is accepted
by us in accordance with our Terms and Conditions, the relevant provisions of those Terms and Conditions relating
to the our liability and its limitation in relation to such a contract shall replace the limitation
of liability provisions in clause 22.a above.
The Zalando names and logos and all related names, design marks and slogans are the trade marks or
service marks of us or our licensors.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in the Websites,
and in the material published on it. Those works are protected by copyright laws and
treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Websites
for your personal reference and you may draw the attention of others within your organisation
to material posted on the Websites.
You must not modify the paper or digital copies of any materials you have printed off or
downloaded in any way, and you must not use any illustrations, photographs, video or
audio sequences or any graphics separately from any accompanying text.
You must not use any part of the materials on the Websites for commercial purposes without
obtaining a licence to do so from us or our licensors.
your right to use the Websites will cease immediately and you must, at our option, return or
destroy any copies of the materials you have made.
Information about you and your visits to the Websites
We process information about you in accordance with our
We process information about you in accordance with our
By using the Websites, you consent to such processing and you warrant that all data provided by you is accurate.
Transactions concluded through the Websites
Contracts for the supply of products formed through the Websites or as a result of visits made
by you are governed by our Terms and Conditions.
Third Party Websites
We have no control over and accept no responsibility for the content of any site to which a link
from the Websites exists (unless we are the provider of those linked sites). Such linked sites are
provided “as is” for your convenience only with no warranty, express or implied, for the information
provided within them. We do not provide any endorsement or recommendation of any third party site
to which the Websites provides a link.
You must not without our permission frame any of the Websites onto your own or another person’s website.
We hereby grant to you a revocable, non-exclusive, royalty-free right to provide a link from your website
to the home page of the Websites, provided that you do so in a fair and legal way without damaging
our reputation or taking advantage of it. In particular:
a) you shall not make any warranties or representations about us, our services or our policies except
with our prior express authorisation;
b) you shall not say anything that is false, misleading, derogatory or offensive about us
or our services or policies; and
c) you shall not suggest expressly or impliedly that we have endorsed your site or
are associated with it where this is not the case.
If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason
of the laws of any state or country in which these terms are intended to be effective, then to the extent and
within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted
English law and jurisdiction
connected to it or them) shall be governed by and construed in accordance with English law. You submit to
the exclusive jurisdiction of the English courts to settle any dispute which may arise under