What if my item is damaged or defective?

We're sorry your item arrived damaged or defective.

We’re here to help fix the issue under the legal guarantee of conformity. We assess each claim individually to find the best solution for you, which heavily depends on the specific item, its availability and the nature of the defect.

To help us get this sorted for you quickly, please click the "Submit a claim" button below to share the details with us.

Important: Only use the ‘submit a claim’ button to report a damaged or defective item.